How to Clear Cookies for Our Website
How to Clear Cookies for Our Website
We're currently aware of an issue that's preventing some customers from adding or removing items in their cart. Our team is working on a permanent fix. In the meantime, clearing your cookies for our website should get your cart working again. On most browsers, this only clears cookies for our site, so you won't be logged out of other websites. Once you've followed the steps for your browser, refresh the page and try your cart again.
Chrome (Windows and Mac)
- While on our website, click the icon to the left of the web address in the address bar.
- Select Cookies and site data.
- Select Manage on-device site data.
- Click the bin icon next to our website.
Chrome (Android)
- While on our website, tap the icon to the left of the web address.
- Tap Cookies and site data.
- Tap the bin icon to delete.
Chrome (iPhone and iPad)
Chrome on iPhone and iPad doesn't allow you to clear cookies for a single website, so this will clear cookies for all websites and you may need to log back in to other sites afterwards.
- Tap the three dots (More), then tap Settings.
- Tap Privacy and Security, then Delete Browsing Data.
- Tick Cookies, Site Data and untick the other items.
- Tap Delete Browsing Data to confirm, then tap Done.
Microsoft Edge (Windows and Mac)
- Click the three dots (Settings and more) in the top right corner and select Settings.
- Select Privacy, search, and services.
- Select Cookies, then See all cookies and site data.
- Search for our website, click the down arrow next to it, and select Delete.
Firefox (Windows and Mac)
- Click the menu button (three lines) in the top right corner and select Settings.
- Select Privacy & Security from the left-hand menu.
- Scroll down to the Cookies and Site Data section (called Browsing data in newer versions) and click Manage Data (or Manage browsing data).
- Search for our website and click Remove All Shown.
- Click Save Changes, then click OK to confirm.
Safari (Mac)
- Open the Safari menu and select Settings.
- Go to the Privacy tab and click Manage Website Data.
- Search for our website, select it, and click Remove.
Safari (iPhone and iPad)
- Open the Settings app.
- Tap Apps, then Safari (on older versions of iOS, just tap Safari).
- Tap Advanced, then Website Data.
- Search for our website, swipe left on it, and tap Delete.
Still having trouble?
Browser menus can vary slightly between versions. If you're still unable to update your cart after clearing your cookies, please get in touch with us and we'll be happy to help you place your order.
Thank you for your patience while we get this sorted.
